CRM Online – Fieldmagic
The Australian Business Award for CRM Innovation recognises products and services that provide innovative solutions for new and existing market needs in the field of customer relationship management.
Fieldmagic is the first Australian developed end-to-end Field Services software solution for field services organisations that incorporates a full CRM + field services platform. The solution combines a market leading CRM platform with a complete field service solution, and aims to eliminate paper-based
processes and reduce overheads, placing a strong focus on improving operational efficiency and customer service.
Fieldmagic has been a result of a close collaboration between CRM Online and West Australian based Westside Fire Services. The focus was on building a solution that would streamline a number of processes across the business, from quoting to job management and scheduling, maintenance, to how it could efficiently remove paper-handling processes and deliver a better, more effective on-the-job experience for technicians. By building the solution on top of a leading CRM, Fieldmagic is able to focus both on providing tools to drive customer management, while having a core platform to drive field services workflows. The results are arguably the most complete Field Services solution on the market today.
The platform includes a quoting engine designed specifically for field services, a job scheduling calendar to more effectively manage technician workloads, an easy to use offline mobile application with GPS tracking, time and materials tracking capabilities, electronic signing, and integration with major Australian accounting systems. More importantly, Fieldmagic also includes an industry first ‘configurable checklist builder’ for industries where job cards are required to be completed on the job. The checklist builder allows orgainsations to move away from paper-based job cards and checklists, providing a more secure electronic means of recording job and maintenance outcomes in the field and reporting this to customers with a faster turn around time.
Although Fieldmagic was originally developed specifically with the Fire Services Industry in mind, the core platform has also aligned well to support a range of field services industries. In fact, Fieldmagic has found it’s place in a wide range of industries, including: IT & Mobile Support; Mining & Oil and Gas (maintenance of assets); Electrical Contractors; Maintenance; HVAC / Air Conditioning; Security Industries.
For further information on CRM Online and Fieldmagic go to crmonline.com.au
The Australian Business Awards are an annual comprehensive awards program which recognises organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement via a set of established business and product award categories.
The Australian Business Awards are the national chapter of an integrated, hierarchical leadership initiative conducted on a national and international level. Eligible organisations are invited to participate in the international chapter of the program at The World Business Awards whereby participants are provided with the unique opportunity to benchmark themselves against the top performers globally.
The process culminates in the selection of organisations which implement world-class business initiatives, projects, products and services. The award recipients are recognised as the elite of their industry earning a place amongst a distinguished group by having their achievements acknowledged and celebrated.
Organisational eligibility includes private companies, publicly listed companies, multinational subsidiaries, not-for-profit organisations, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.
Organisations are required to complete a submission for a specific business initiative, product or service.
Business initiatives can include but are not limited to projects, programs, processes, systems, technologies, developments, ventures and undertakings.
Products can include but are not limited to services, devices, equipment, programs, processes, activities, applications, information, knowledge, software, cloud-based services, platforms, systems and manufactured goods. Products must be commercially available on the Australian market and comply with all applicable Australian standards and regulatory requirements. Product eligibility includes domestic and international products available to the Australian marketplace.
The World Business Awards Framework (WBA Framework) is utilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards.
The Framework consists of specialised assessment modules pertaining to the evaluation criteria for each of the award categories. The criteria and sub-criteria provide a robust set of requirements that are used as the methodology for benchmarking and learning among the participating organisations.
Organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement are recognised via a set of established business and product award categories.
The program provides a notable opportunity for high-performing organisations which implement world-class business initiatives and develop innovative products and services to be acknowledged and celebrated for their achievements both nationally and internationally.
Conducted annually, the program engages with organisations worldwide to benchmark the full spectrum of their products, services and initiatives and to review their business performance through a global recognition and knowledge building initiative that is underpinned by the program’s established framework.
The program provides the ultimate platform for building knowledge, increasing brand awareness, equity, loyalty and retention through increased exposure, recognition and prestige.